FAQs | The University of Wonder & Imagination

What is it about? 

This interactive show is broadcast live over Zoom and into your home or classroom for you to watch on your laptop, tablet or even smart TV! It takes place in a magical University where nothing is quite as it seems. You will meet the mysterious Professor Bamberg, choose your subjects of study, enter themed rooms, encounter problems and puzzles and unlock your magical powers. In this ambitious new type of immersive event, decisions made by the audience shape each unique experience.

Who might like it?

The University of Wonder & Imagination will appeal to family audiences and also to schools audiences. Age guide 7+. We ask that there is always an adult present with children throughout their entire University of Wonder & Imagination experience.

How long is the show?

Approx 1 hour with no interval

What do public audiences need to take part?

You will need a device such as a laptop or tablet with Zoom installed in advance of your show. Your device should have a camera and microphone function and a good internet connection. If you have a smart TV, you may wish to connect your device to it so that everyone can have a great view on a larger screen!

What do schools audiences need to take part?

You will need a device such as a laptop or tablet, with Zoom installed in advance of your performance. Your device should have a camera and microphone function and a good internet connection. This device should be placed at the front of the class. You may wish to connect your device to a larger screen so that everyone can have a great view! Due to the nature of the show, we can only hold the performance for latecomers for five minutes, so please make sure you are ready to go at your allocated time!

How do I download Zoom?

You can download Zoom from this link: https://zoom.us/download For a guide on how to use Zoom, click here: https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-Meeting 

It is recommended that you download Zoom in advance of joining the performance, as this can sometimes take a few minutes. If you already have Zoom, please make sure it is the most up to date version.

When will I get the link? 

The link will be emailed to the email address provided up to 20 minutes before the performance starts. Don’t forget to check your junk mail!

What happens if I have technical problems?

You can call Cahoots NI on +44 7434 6616 71 and we will be able to advise you.

What happens if I’m booking tickets for people outside of my household? 

An email address is needed for every device booked, so that we can send on important information. Please specify individual email addresses when booking.  Please do not share your individual link with anyone else. Your ticket link only covers those watching from your device. Please make sure your ‘Zoom name’ is the ticket buyers name, so we know to admit you into the correct session! Please ensure that only email addresses belonging to adults and not children are shared.

What do I do once I’ve followed the link? 

When joining the call you will see a Zoom window showing the time and date of the performance. If you can see this, then you’re in University foyer! Please wait for us to admit you.

We do endeavour to start the performance right on time, so please try to be prompt, however there’s a small possibility that the performance will not begin at the exact time stated on your ticket to give latecomers a chance to join.

Why are there no tickets left for my chosen performance?

We keep capacity limited in order to ensure the best experience possible for our audience members. If your chosen date is sold out, let us know by emailing [email protected] and we’ll see if we can recommend an alternative performance date and time for you. 

What happens if my Wifi goes down during the performance? 

If you lose connection we will readmit you to the performance once you are back online and request access.

Will I be seen by others during the performance?

Yes, and that’s part of the fun! If you do not wish to be involved in this way, you may switch your camera off.

Who controls the sound?

If you are asked a question by one of our University Lecturers, they will unmute you, so you can just sit back and relax!

What safeguarding measures are in place?

We ask that there is always an adult present with any children throughout their entire University experience and that only email addresses belonging to adults and not children are used to book tickets to participate in the performance. We also ask that the device you are watching the performance on is in a communal area such as living/kitchen room, and not in a bedroom. If you choose to turn your camera on, you will see other audience members and they will see you. Please ensure everyone in the household is aware the performance is in progress and is mindful of what they say and do on camera. 

2020-10-15T15:08:16+01:00
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